Privacy Policy
Your privacy is important to us. Learn how we protect your data.
Last updated: September 15, 2025
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Introduction
PTEasy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using PTEasy, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
- Name and contact information (email address, phone number)
- Account credentials (username and encrypted password)
- Profile information (target PTE scores, exam date, native language)
- Payment information (processed securely through Stripe)
- Educational background and English proficiency level
Usage Information
- Exercise responses and practice history
- Mock test results and scores
- Audio recordings for speaking exercises
- Learning progress and performance analytics
- Device information and IP address
- Browser type and operating system
How We Use Your Information
We use the collected information to:
- Provide and maintain our services
- Personalize your learning experience
- Process your transactions and subscriptions
- Send you updates, newsletters, and marketing communications (with your consent)
- Analyze and improve our platform's effectiveness
- Provide customer support and respond to inquiries
- Detect and prevent fraud or abuse
- Comply with legal obligations
Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following situations:
- Service Providers: With trusted third-party services that help us operate our platform (e.g., Cloudinary for audio storage, Stripe for payments)
- Legal Requirements: When required by law or to respond to legal process
- Protection of Rights: To protect our rights, privacy, safety, or property
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly agree to share your information
Data Security
We implement appropriate security measures to protect your information:
- Encryption of sensitive data in transit and at rest
- Secure HTTPS connections
- Regular security audits and updates
- Limited access to personal information on a need-to-know basis
- Secure password storage using industry-standard hashing
However, no method of transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and personal data
- Portability: Receive your data in a structured format
- Opt-out: Unsubscribe from marketing communications
- Restriction: Limit how we use your information
To exercise these rights, please contact us at privacy@pteasy.com.
Children's Privacy
PTEasy is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at privacy@pteasy.com.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using PTEasy, you consent to such transfers.
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we will provide additional notice via email or platform notification.